Provider Relations

Supporting our Providers

The Northeast PHO (NEPHO) Provider and Payor Relations Department focuses on ensuring our providers are set up and paid properly with our contracted health plans and resolving any related issues that may arise, allowing our providers to focus on patient care.  We work closely with the practices to provide services that more specifically include:

  • Coordinating information and initial enrollment for participation in NEPHO managed care contracts
  • Acting as the liaison for the provider to the NEPHO contracted health plans to resolve enrollment or
    claims and payment issues that may impact practice operations
  • Providing monthly newsletters outlining information regarding provider and practice changes, meeting highlights, quality measures & pharmacy topics, payor updates, patient experience comments and diagnosis coding tips
  • Communicating timely and accurate information regarding changes in health care regulations and their effect on individual practice operations
  • Leading operational meetings with health plan representatives
  • Hosting quarterly informative meetings with practice office managers to provide updates on specific managed care plans, policy changes, claims and billing guidelines, etc.
  • Organizing and distributing NEPHO Provider Directory updates throughout the organization on a monthly basis

Let us know if you have Provider or Payor Relations questions:

Main #: 978-236-1744
Fax: 978-236-1777

Stacey Keough
Executive Director
978-816-2010
Stacey.Keough@Lahey.org

Dianne Dobbins
Director of Contracting and Operations
978-236-1704
Dianne.Dobbins@Lahey.org

Alycia Messelaar
Manager of Provider and Payor Relations
978-236-1784
Alycia.Messelaar@Lahey.org

Janelle Jensen
Provider Relations & Credentialing Coordinator
978-236-1760
Janelle.N.Jensen@Lahey.org

 

Pictured (l-r): standing – Stacey Keough, Dianne Dobbins and Judith O’Leary; seated – Alycia Messelaar and Janelle Jensen

Judith O’Leary
Administrative Secretary II
978-236-1739
Judith.O’Leary@Lahey.org