Quality

Maximizing Patient Quality, Safety and Experience

Our program is geared towards continuous improvement in the quality of care received
by our patients.

L-R: Laureen Viel, Liz Isaac, Dr. Joseph Peppe Stephanie Cunningham and Jennifer Andersen

 

We provide education about the details of nationally accepted quality measures as they are interpreted by the health plans.  We share data and analyses on current ambulatory quality performance at the organization and individual level. We also design and implement strategies, processes and programs directed to maximize patient quality, safety and experience.

Contact us at:

Main Number:  978-236-1744
Fax: 978-236-1777

Joseph.Peppe, MD
Medical Director
978-236-1740
Joseph.Peppe@Lahey.org

Liz Isaac, PharmD
Director of Ambulatory Performance Improvement
978-236-1767
Elizabeth.Isaac@Lahey.org

Stephanie Cunningham
Projects Specialist
978-236-1753
Stephanie.K.Cunningham@Lahey.org

Jennifer Andersen
Quality Analyst
978-236-1747
Jennifer.S.Andersen@Lahey.org

Laureen Viel
Quality Data Entry Specialist
978-236-1746
Laureen.Viel@Lahey.org

QUALITY HIGHLIGHT

 “Well Child Visit”

Scheduling well child visits can be challenging.  A  phone call from the practice, rather than a  reminder letter is a more effective way to contact patients who are overdue for their annual well visit.

  • For patients who no show or cancel, please call as soon as possible to reschedule.
  • The PHO well child lists are BCBS patients who need to be seen in 2019.
  • All BCBS well child visits are calendar year and can be scheduled any time in 2019.