Referral Management

Keeping Care Local

L-R: Ann Cabral, Joseph Peppe, MD, Shawn Bromley 2nd row: Stacey Begonis, Michelle Costanza and Meg Doyon 3rd row: Jessica Bryan and Jean Servizio

The Referral Management Department serves as a resource to our Northeast PHO (NEPHO) membership by providing administrative simplification in referral processing while maintaining health plan specific contractual obligations. We offer the full range of referral management services to interested practices.

The Referral Team also processes out of PHO network referrals for all of our providers. One of our goals is to retain care within the PHO referral circle.

We work closely with our Medical Director, Dr. Joseph Peppe, and our providers and their office staff to re-direct out of PHO referral requests to in-PHO providers. Through education and adherence to referral management protocols, we help keep care local and promote both provider and patient satisfaction.

The Referral Team is here to help you and your patients:

Main Number
Fax: 978-236-1611

Ann Cabral
Manager, Referral Services

Michelle Costanza
Referral Lead

Carolyn Kernweis
Referral and Authorization Lead

Stacey Begonis
Referral Coordinator

Jean Servizio
Referral Coordinator


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