PRACTICE CHANGES / UPDATES
- Effective 8/27/2021, the practice of Patton Park Medical has dissolved. Bruce Smith, MD will be practicing with Nicholas Avgerinos, MD at Essex County Primary Care 42 Asbury Street South Hamilton, MA 01982 Phone: 978-233-8120 Fax: 978-233-8130
- CHANGE IN RESIGNATION DATE: Galina Feldman, DO of Lahey Health Primary Care, Danvers has resigned effective 12/17/2021
- Effective 9/13/2021, Tina Waugh, MD of Lahey Health Primary Care has closed her panel to existing patients only.
- Marc Manganiello, MD of Lahey Institute of Urology, Beverly has resigned effective 12/31/2021
- Anoush Hadaegh, MD of Aesthetic Plastic Surgery of the North Shore, P.C. has resigned effective 12/31/2021
- Effective 12/1/2021, the practice of North Shore Physicians Group, Urology has resigned. The following providers will no longer be considered in network:
- Noel DeFilipo, MD
- Anthony Fiolos, MD
- Thomas Kngston, MD
- Mark Laspina, DO
- Sheaumei Tsai, MD
NEWS FROM NEPHO
SEPTEMBER 2021 EDITION
IN THIS ISSUE:
Communication Survey Results Summary
NEW PROVIDERS
Kathleen Raman, MD
Lahey Vascular Surgery, Beverly
500 Cummings Center Suite 1650
Beverly, MA 01915
Phone: 978-232-3555
Fax: 978-232-3550
Ammara Abbasi Watkins, MD
Cardiothoracic Surgery Department – Lahey Clinic Inc
85 Herrick Street
Beverly, MA 01915
Phone: 781-744-3170
Fax: 781-744-5641
SAVE THE DATE
Coding and Billing Webinar
Date: Wednesday, October 13th @ 11:00 am
ICD-10 CM 2022 Updates
Location: GoogleMeet Conference Call
RSVP: Margaret.M.Doyon@Lahey.org
New Physician Orientation
Date: Thursday, October 21st @ 7:30 am
Location: GoogleMeet Conference Call
RSVP: Alycia.Messelaar@Lahey.org or 978-236-1784
Coding and Billing Webinar
Date: November 3rd @ 11:00 am
CPT Updates 2022
Location: Virtual/TBD*
RSVP: Margaret.M.Doyon@Lahey.org
NP/PA MEETING
Date: Wednesday, November 17th @ Noon
Location: Virtual/TBD*
RSVP: Stephanie.K.Cunningam@Lahey.org
or 978-236-1753
Coding and Billing Webinar
Date: Thursday, November 18th @ 11:00 am
Review Documentation Best Practice to Support Quality Care
Location: Virtual/TBD*
RSVP: Margaret.M.Doyon@Lahey.org
* Pending transition to Office 365
OPEN MEETING II
The 2021 Attendance Policy was changed from previous years.
PCPs
- The October POD meetings were canceled to provide an opportunity for you to attend one of the three Open Meeting II Meetings. If you attend one, you will receive a meeting credit.
Specialists
- Open Meeting II is a requirement to meet your attendance goal. If you already attended 1 or 2 meetings (Open Meeting I, Annual Meeting or Specialty Specific Meeting), attendance at an Open Meeting II session is still required.
OPEN MEETING II – SCHEDULE BELOW – We are offering 3 meeting dates/times for your convenience. The same presentation will be conducted at all sessions. Please note: attending more than one session will not earn additional meeting credit.
OPEN MEETING II
Date: Wednesday, October 6, 2021, 5:30 pm
Location: Google Meet
RSVP: lisa.m.driscoll@lahey.org
OPEN MEETING II
Date: Thursday, October 14, 2021, 12:30 pm
Location: Google Meet
RSVP: lisa.m.driscoll@lahey.org
OPEN MEETING II
Date: Wednesday, October 20, 2021, 7:00 am
Location: Google Meet
RSVP: lisa.m.driscoll@lahey.org
NEW RELIEF FUND FOR PROVIDERS
Applications open September 29
The US Department of Health and Human Services, through the Health Resources and Services Administration, is making available $25.5 billion in new funding for health care providers affected by the COVID-19 pandemic.
Physicians can begin applying starting September 29. A portion of the funding is from Provider Relief Fund (PRF) Phase 4 and will be based on providers’ lost revenues and expenditures between July 1, 2020, and March 31, 2021. These funds will reimburse smaller providers — who tend to operate on thin margins and often serve vulnerable or isolated communities — for lost revenues and COVID-19 expenses at a higher rate compared to larger providers. PRF Phase 4 will also include bonus payments for providers who serve Medicaid, CHIP, and/or Medicare patients.
Click here to learn more.
COMMUNICATIONS SURVEY RESULTS SUMMARY
NEPHO sent out a survey in July to collect responses regarding our Communication process for meeting invites, reminders and general correspondence. The survey was driven by feedback NEPHO staff received from Office Managers and Providers over the year regarding the amount of emails received from the organization.
- Areas addressed in survey:
- Email communication
- Email meeting reminders
- Newsletter monthly updates
- Additional email updates from NEPHO regarding system updates
- NEPHO Provider/Practice updates
This is the detailed summary of the results collected:
- 43 responses received
- Overall feedback was positive
- Majority of responses prefer to continue receiving one email meeting reminder and prefer to receive communication by email rather than going to the nepho.org website for updates.
- NEPHO will work on email uniformity to make the subject line from our email communications more standardized. For example, we will include the meeting name, date and time in the subject line.
We appreciate the time spent on responses as feedback does help drive NEPHO’s workflow process. There was a $25 gift card given to one winner who completed the survey and provided their name. The winner randomly chosen was Rosa Bui, MD.
As always feedback is appreciated – thank you from the NEPHO Team!
PODS AND IPA MEETING KEY TAKEAWAYS
Quality
- Data on NEPHO 2021 performance on BCBS HMO, HPHC, and Tufts Quality measures was shared, as well as updated performance data on the BILH System Diabetes Composite.
- Providers and office colleagues were reminded to encourage patients to complete labs and scheduled screenings.
- Patient care lists have been sent to Office Managers for patients with diabetes and hypertension and will be provided monthly through the end of the year.
Patient Experience
- BILH has extended patient experience data collection to include a text/email survey process.
- A text with a link to an e-survey is sent after the visit; an e-survey is sent 2 days later, and the last e-survey is sent 5 days later if there is no response or the text is undeliverable.
- NEPHO has seen more robust comments after text/e-survey process began.
- To get most the value out of text/e-surveys:
- Collect and input cell phone numbers in the cell phone field of the EMR (some cell phones are inadvertently entered in the home phone field).
- Collect/update patient email addresses.
- For practices who do not have automated uploads to Press Ganey, please send files monthly to ensure that surveys are sent proximate to the visit. Please send files to Stephanie Cunningham, stephanie.k.cunningham@lahey.org.
Informational
- Information regarding the BILHPN Pharmacy Diabetes Evidence Based Prescribing Initiative for patients with diabetes was shared.
- The 2022 Pod Meeting Schedule that is being piloted next year was shared.
PAYOR UPDATES
Blue Cross Blue Shield of Massachusetts
September 2021 Medical Policy Announcements
BCBSMA posted a list of policies which include the following: 1) New and revised policies; 2) Clarified policies; 3) Retired policies. A full draft version of each policy is available only by request, to ordering participating clinician providers, one month prior to the effective date of the policy. To request draft policies, contact Medical Policy Administration at ebr@bcbsma.com. To view the list, click here.
Provider Directories: Practice Location Limitation
Effective November 1, 2021 BCBSMA will include up to five practice locations per practitioner in provider’s directories. If providers have more than five locations, BCBSMA will determine which locations to display based on provider data from any of the following: CAQH location detail information, claims, enrollment, or maintenance request forms. To view the complete notification, click here.
Blue Cross Blue Shield of Massachusetts Formulary: $0 Copay Medication List
The attached list includes medications that are covered by plans with the Blue Cross Blue Shield of Massachusetts formulary. Insureds may not have to pay a copay for some or all of the medications on this list if the plan includes the Zero Copay pharmacy benefit. To view the formulary, click here.
Telehealth Coverage Reminders
As of July 1, 2021, BCBSMA reinstated member cost share (copayment, co-insurance, deductible) for non-COVID-19 related telehealth services. This applies to all medical services, including mental health and substance use disorder services. To view the complete notification, click here.
Tufts Health Plans
Autism Spectrum Disorder Services Prior Authorization Form
Tufts Health Plan has posted an updated Autism Spectrum Disorder Services Prior Authorization Form. To access the Manual sections, click here.
Medical Necessity Guideline Update: Noncovered Investigational Services
The coding section has been updated with additional codes. To view the complete guideline, click here.
Prior Authorization for Home Infusion Administration (Tufts Health Direct, Tufts Health RITogether, Tufts Health Together)
Effective for dates of service on or after September 1, 2021, Tufts Health Plan no longer requires prior authorization for the following home infusion CPT codes for Tufts Health Direct, Tufts Health RITogether and Tufts Health Together – MassHealth MCO Plan and Accountable Care Partnership Plans (ACPPs): 99601; 99602; S5035; S5036; S9325 to S9379; S9494 to S9497; S9537 to S9810. For additional information and to view the entire notification, click here.
Billing for Vaccines and Immunizations (Commercial products, including Tufts Health Freedom Plan, Tufts Medicare Preferred HMO, Tufts Health Plan SCO)
As a reminder, providers must submit both the administration procedure code(s) and the vaccine/toxoid procedure code(s) on the same claim. If an administration procedure code is billed without a corresponding vaccine/toxoid procedure code, the administration line will deny, and Tufts Health Plan will deny the claim and request that it be resubmitted. For Commercial products (including Tufts Health Freedom Plan) and Senior Products, providers must append modifier SL (state-supplied antigen) to the vaccine/toxoid procedure code to indicate the state-supplied antigen. For additional information and to view the entire notification, click here.
Surprise Billing Changes (Massachusetts Commercial products, Tufts Health Direct)
As previously communicated, effective January 1, 2022 and per the Consolidated Appropriations Act: No Surprises Act and Massachusetts Chapter 260 of the Acts of 2020, Tufts Health Plan will implement the following regulatory requirements: Providers must disclose their participation in a member’s health plan upon scheduling a service, as well as provide information about the member’s anticipated costs, if requested; If a member has a scheduled service with a provider that is out-of-network, the provider must notify the member in writing at least two days before the service is provided. Note: Failure to provide proper notification restricts the provider from billing the member except for applicable copayments, coinsurance or deductibles; Providers are prohibited from balance billing members for out-of-network emergency care or care with an out-of-network provider at an in-network facility without documented consent. Members can only be billed for the in-network cost share in this scenario; Providers are required to verify their contact information every 90 days. Failure to update or attest to current information will result in the removal of a provider from the provider directory. For more information on the provider directory, refer to Reminder: Review and Update Tufts Health Plan. Provider Directory Information: Providers will be required to submit a notification to trigger an Advanced Explanation of Benefits (AEOB) for scheduled services. For additional information and to view the entire notification, click here.
Nurse Practitioner and Physician Assistant Professional Payment Policy Update
Effective for dates of service on or after November 1, 2021, added additional provider categories to compensation rate for Tufts Health Public Plans. To view the complete guideline, click here.
Harvard Pilgrim Health Care
Revised Payment Policy: Evaluation and Management
Harvard Pilgrim Healthcare has revised the policy as follows: Added consultation services as of dates of service on or after November 1, 2021 will no longer be reimbursed. To view the policy, click here.
Submitting Claims for Non-Binary Members
Harvard Pilgrim would like to offer some clarification regarding the proper method of billing for services related to non-binary members, specifically around noting the patient’s sex in the corresponding field on the claim form. If providers are submitting a professional or institutional claim electronically — which Harvard Pilgrim recommends for its ease of use and quicker turnaround times — for a member who identifies as non-binary, report “U” in the applicable demographic element. It’s important to note that leaving this demographic element blank would result in an up-front rejection of the claim. For additional information, click here.
Updated Payment Policy: Surgery
Harvard Pilgrim has updated the policy as follows: 1) Removed sections for Unlisted Codes; 2) Add-on Codes; 3) Separate Procedures and Surgical Services Reimbursed Outside of the Global Rate When Billed with Appropriate Modifier; 4) Added Coding Overview; 5) Non-Covered Services Payment Policies and Moh’s Micrographic Surgery Medical Policy to Related Policies; 6) Administrative Edits to Moh’s Micrographic Surgery Section. For additional information and to view the notification, click here.
CMS – Medicare
Medicare COVID-19 Vaccine Shot Payment (Update)
The notification has been updated to add the following: Effective on August 24, 2021, Medicare pays the additional payment amount (approximately $35 per dose administered), for up to a maximum of 5 vaccine administration services per home unit or communal space within a single group living location; but only when fewer than 10 Medicare patients receive a COVID-19 vaccine dose on the same day at the same group living location. When 10 or more Medicare patients receive a COVID-19 vaccine dose at a group living location on the same day, the additional payment can only be billed once per home (whether the home is an individual living unit or a communal space). For additional information, click here.
Medicare NCCI procedure to procedure (PTP) Coding Edits Update October 1, 2021
CMS has posted the October 1, 2021 Hospital PTP and Practitioner PTP Edits to the website. To view the files, click here and locate the files in the related links section.
Influenza Vaccine Payment Allowances – Annual Update for 2021-2022 Season
Make sure billing staff knows about Medicare’s payment allowances for the seasonal flu shots available on the CMS Seasonal Influenza Vaccines Pricing webpage. To view the MLN Matters article including a link to the pricing page, click here.
Boston Medical Center Health Net Plan
Beacon Health Services PCP Toolkit
Beacon Health Services has made some enhancements to the PCP toolkit which is available to BMCHP Primary Care Providers. The Toolkit includes resources for the management of depression, substance use disorders, anxiety, and schizophrenia, and all have been updated to reflect most recent resources. The enhancements include the addition of four new topics: Social Determinants of Health, Autism Spectrum Disorder, COVID 19, and Medication. All sections include resources that Providers can use with the member, including screening tools. For additional information, click here.
PROVIDER RELATIONS
Things are constantly changing within NEPHO practices – it truly is inevitable. As a reminder, please reach out to the Provider Relations Department periodically to request updates or assistance in creating provider lists. Examples of frequent outreach we receive include and are not limited to:
- Primary Care Providers with open panels for patients transitioning out of Pediatric care
- Primary Care Providers with open panels for Special Needs patients transitioning out of Pediatric care
- NEPHO PCP practice rosters used to update EMR mapping tied to billing/ referral network identification
Please do not hesitate to reach out to Alycia.Messelaar@lahey.org for such requests. We are here to help bring ease to both the practices and the patients you serve.
Please CLICK HERE to take a moment to read the Provider Spotlights!
- Adam Ludvigson, MD – Lahey Institute of Urology, Beverly
If you would like to be featured on the PHO website, please reach out to Alycia Messelaar Alycia.Messelaar@Lahey.org or 978-236-1784.
Virtual Networking videos from NEPHO providers can be found at https://www.nepho.org/virtual-networking/.
Please reach out to Alycia.Messelaar@lahey.org if you are interested in being featured in a Provider Spotlight or Virtual Networking video.
PROVIDER DIRECTORY
Click here for the PDF version of the updated PHO Directory as of September 2021. For your convenience click here for the separate Specialists Only PDF directory to refer to as needed.
Please share this directory with your office by printing or showing them how to visit us online for an easy to use directory search tool!
PHARMACY
Diabetes Evidence Based Medicine Initiative (DM EBM) Update
Please click here to view a chart for identifying beneficial effects (e.g., CV* outcome, weight loss etc.) and precautions for diabetes medications.
As part of a BILH initiative, NEPHO pharmacy team has been recommending the SGLT2 inhibitor class (e.g., empagliflozin – Jardiance) and GLP1agonist class (e.g., dulaglutide – Trulicity) of medications for patients with diabetes who have ASCVD, HF and/or CKD*. Baseline data of our commercial population shows 17% of eligible patients with HF and 40% of eligible patients with ASCVD are already on these medications. Since there is strong evidence supporting the use of these medications in patients with diabetes who have these co-morbid conditions, we will expand this program to our Medicare population.
One of the major barriers for patients is the cost and co-pay for these medications. For commercial patients, please keep in mind coupons can be used to assist patients in covering the cost. Medicare patients face a greater challenge as the deductible is $445 in 2021, and cost of these meds may put the patient in the coverage gap sooner ($4130 threshold in 2021), resulting in patient responsible for payment of 25% of cost of the medication.
*CV – Cardiovascular; ASCVD – Atherosclerotic cardiovascular disease; HF – Heart Failure; CKD – Chronic Kidney Disease
For more information please contact Carol Freedman at carol.freedman@lahey.org or at 978-380-4089.
QUALITY
There has been much communication about the importance of obtaining and documenting blood pressures. From a quality reporting requirement standpoint, an un-recorded blood pressure reading for a patient with hypertension is regarded as non-compliant for the hypertension quality measure.
We are now able to report patient recorded blood pressure values that include an attestation statement with the method of measurement and communication. To make documenting patient reported blood pressures in EPIC easier, the vitals section has been included in additional visit types such as Telephone, Documentation, Orders Only, and Patient Message (My Lahey Chart) encounters. Please refer to EPIC Connect Sept 9 edition for details and a link to Tip Sheet. Use the .BPREMOTEDOCU smartphrase attestation to capture all the documentation elements that are required for quality reporting.
For non-EPIC users who wish to create a quick attestation phrase in your EMR to support patient reported blood pressures that you are documenting, please include the following elements that are required for quality reporting:
- When was the BP reading taken (today/earlier date)
- That a home blood pressure automated digital monitoring device was used
- How was the BP reading communicated (visually/verbally/written text)
- What was the encounter type when the BP data was reviewed (video visit/telephone visit/telephone encounter/documentation encounter/patient portal encounter)
POPULATION HEALTH
Breast Cancer Awareness Month
October is Breast Cancer Awareness Month, an annual international campaign to increase awareness of Breast Cancer, support patients who are fighting this disease and raise funds for research. Due to the COVID-19 pandemic there are many women who are currently overdue for mammograms.
At the Northeast PHO we have a number of initiatives and tools available to help engage patients and encourage them to get mammograms:
Mammogram Reminder Pads: Each pad contains 25 sheets and lists the number to call and locations where patients can schedule a mammogram. There is also a space for patients to write their appointment information. Please contact Laureen Viel, laureen.viel@lahey.org, to request mammogram reminder pads.
.MAMMOSCHED: This SmartPhrase is available for EPIC users to add to the After Visit Summary and contains all of the information on the mammogram reminder pads.
Concierge Scheduling: We are in the process of scheduling mammograms for women who are greater than 18 months overdue for a mammogram. Patients receive a letter with a pre-scheduled mammogram as well as a reminder call shortly before their appointment. Laureen Viel, Lead Population Health Specialist, is available to help patients reschedule appointments and answer any questions they may have about this initiative.
CODING TIP OF THE MONTH
OPTUM Newsletter – September 2021 | Focus on Vascular Disease and Coagulation Defects
A Look at ICD 10 CM 2022 Updates Effective October 1, 2021
The ICD-10-CM code descriptions, tables and index, and addendum for fiscal year 2022 has been released by Medicare (CMS). This update brings 159 additions, 25 deletions, and 27 revisions. ICD-10-CM 2022 will be effective October 1, 2021. This year has a small number of diagnosis codes being added, compared to the 485 implemented in 2021. The following is a breakdown of the new code updates:
- 45 new S- and T- codes for injuries and poisonings, including traumatic brain compression and herniation (S06.A0-), and poisoning and adverse effect by cannabis (T40.7-)
- 23 new M- codes for diseases of the musculoskeletal system, including expansion of Sjogren Syndrome (M35.0-), Non-Radiographic Axial Spondyloarthritis (M45.A-), and Low Back Pain (M54.5-)
- 19 new Z- codes for factors influencing health status, including additions to Social Determinants of Health (Z55.5 – Less than High School Diploma; Z58.6 – Inadequate drinking/water supply; expansion of Z59.0- Homelessness; Z59.4 Lack of food; Z59.8- Other Problems Related to Housing and Economic Circumstances)
- 14 new R- codes for signs, symptoms, and abnormal clinical laboratory findings, including expansion of cough (R05.-), and feeding difficulties (R63.3-)
- 13 new K- codes for diseases of the digestive system, including a new subcategory, gastric intestinal metaplasia (K31.A-)
- 10 new G- codes for diseases of the nervous system, including expansion of toxic encephalopathy (G92)
Highlights from the new 2022 ICD-10 codes
- Marijuana use
- With more and more states legalizing marijuana for medical and recreational use, it is not a surprise to see almost one quarter of this year’s code updates are in Chapter 19: Injury, poisoning, & certain other consequences of external causes (S00-T88)
- Social Determinants of Health (SDOH)
- SDOH is a big area in healthcare today. The pandemic has impacted the need to capture all-important details of information that may not be medical in nature but do affect an individual or populations health outcomes. This October 1, 2021 update has 22 new codes in Chapter 21: Factors influencing health status and contact with health services (Z00-Z99). 13 of these codes are related to the very important areas of housing insecurity, food insecurity, and education level. Code updates:
- Z59.00 (Homelessness unspecified)
- Z59.01 (Sheltered homelessness)
- Z59.02 (Unsheltered homelessness)
- Z59.811 (Housing instability, housed, with risk of homelessness)
- Z59.812 (Housing instability, housed, homelessness in past 12 months)
- Z59.819 (Housing instability, housed unspecified)
- There will also be new codes for food insecurity (Z59.41), other specified lack of adequate food (Z59.48), and inadequate drinking water (Z58.6).
- SDOH is a big area in healthcare today. The pandemic has impacted the need to capture all-important details of information that may not be medical in nature but do affect an individual or populations health outcomes. This October 1, 2021 update has 22 new codes in Chapter 21: Factors influencing health status and contact with health services (Z00-Z99). 13 of these codes are related to the very important areas of housing insecurity, food insecurity, and education level. Code updates:
- Cell therapy and cough hierarchy
- 12 new codes were added for complications of immune effector cellular therapy, immune effector cell-associated neurotoxicity syndrome, and a personal history of cellular. Another important area that will impact Primary Care and Pulmonology is the “Cough”. This update will help identify the many different types of coughs (chronic, acute, subacute and others). There are 6 new codes into the R05: Cough hierarchy that better define those characteristics of a cough. Code updates to cough:
- R05.1 (Acute cough)
- R05.2 (Subacute cough)
- R05.3 (Chronic cough)
- R05.4 (Cough syncope)
- R05.8 (Other specified cough)
- R05.9 (Cough, unspecified)
- 12 new codes were added for complications of immune effector cellular therapy, immune effector cell-associated neurotoxicity syndrome, and a personal history of cellular. Another important area that will impact Primary Care and Pulmonology is the “Cough”. This update will help identify the many different types of coughs (chronic, acute, subacute and others). There are 6 new codes into the R05: Cough hierarchy that better define those characteristics of a cough. Code updates to cough:
- Impact of COVID-19
- There are new U codes for Post-COVID condition and Post-COVID condition, unspecified. There is also a new Z code for the Encounter of immunization safety counseling. This code helps support the work providers spend counseling patients on the COVID 19 vaccine and now booster. The new code is: Z71.85.
Please contact Shawn Bromley at shawn.m.bromley@lahey.org or 978-236-1704 if you would like additional information and/or education for your practice and providers on the new ICD-10 CM 2022 updates.
PATIENT EXPERIENCE COMMENTS
Blackburn Primary Care, Gloucester – 1 Blackburn Drive
- Dr. Jay Isaac I’m always treated with compassion and respect
Leonard Horowitz, MD 7 Federal Street
- Dr. Leonard Horowitz is an amazing doctor. He truly listens to and cares about my concerns and any questions I have. He is kind and empathetic, yet always professional. It is clear he is very knowledgeable and I trust his medical expertise fully
Danvers Family Doctors, 140 Commonwealth Avenue
- Dr. Subroto Bhattacharya I have always been treated with great care and concern. They consistently have me see someone in a timely manner, as needed. I respect Dr. Bhattacharya’s advice regarding my Healthcare. Also the office Is always so helpful and caring
Lahey Health Primary Care, Beverly – 30 Tozer Road
- Dr. Tina Waugh I am grateful for the excellent care I have always received from Dr. Waugh
- Dr. Neeraj Mahajan I have seen Dr. Mahajan a few times for non-routine appointments and he is always very caring and empathic, and I feel that he has heard my concerns and respects my knowledge of my own body
Lahey Health Primary Care, Beverly – 900 Cummings Center
- Dr. Andrew Lenhardt is an exceptional physician. He is knowledgeable, intelligent and caring. I can’t recommend him highly enough
Lahey Health Primary Care, Danvers – 480 Maple Street
- Dr. Kristina Jackson I’m new to this office but so far I am very pleased with the care from Dr. Jackson and the office professionals
- Dr. Manju Sheth has been my provider for quite some time and I would highly recommend her to other patients looking for new doctor. She is very kind, understanding and listens to your needs
Lahey Health Primary Care, Danvers – 5 Federal Street
- Dr. Mauri Cohen Very personable and empathetic. Very thorough and deliberate in assessing my health
- Dr. Brent Fryling Excellent service. Doctor took his time to answer my questions. Staff and receptionists were excellent
Lahey Health Primary Care, Gloucester – 298 Washington Street 4th Floor
- Dr. Victor Carabba is an amazing physician, his compassion and medical skills make him a cut above the rest.
Lahey Health Primary Care, Gloucester – 298 Washington Street 1st Floor
- Dr. Katheryn Hollett Excellent experience & very professional doctor
Lahey Health Primary Care, Hamilton – 15 Railroad Avenue
- Dr. Laurence Gordon takes very good care of me and my wife. He is pro-active in our medical care and always listens to us. He explains whatever he recommends and sends us the results of any tests that we have taken. If I have a medical problem or question, I feel that I can call him any time. I have recommended him to my family. His office staff and nurses have always been responsive to our needs
Lahey Health Primary Care, Manchester – 192 School Street
- Dr. Jana Oettinger is absolutely wonderful. She was very attentive and thorough and extremely helpful!
- Dr. Matthew Plosker My experience was great. It was my first ever appointment with Dr. Plosker and he is the best MD. He was so compassionate, thorough and explained everything. He arranged (quickly) to address my medical issue and the office staff quickly got me the appointments I needed. FMA is the best medical practice around!
PRACTICE RECOGNITION
The Northeast PHO recognizes colleagues who provide a positive experience for our patients, help us keep care local and meet our quality targets.
North Shore GI has committed over the last several months to incrementally improve the process of colonoscopy scheduling between providers and the practice with grace and fortitude. They continue to provide monthly updates to providers regarding the status of office personnel, delays in scheduling and process improvements.
“To keep our numbers up, it definitely “takes a village” from entering the referral to reviewing the referral to scheduling the colonoscopy to obtaining the auth for the colonoscopy, to sending the prep and going over the medications for the procedure, to obtaining cardiac and other clearances. I am so proud of the NMP North Shore GI staff!” – Sue Henry, Office Manager, North Shore G.I.
Shown in photo From left to right:
Pearl Alvarez, Karen Kasper, RN, Jean-Marie Cunha, MA, Lori Stephens, Sue Henry, Colleen Berry, Kimberly Benson, RN, Harley Cornell, RN, Lynette Foss
Missing from the photo were: Angie Calitri, Julie Garrasi, Claudia Ferreira, Ashley Kelleher
Anne Innis, North Shore Pediatrics, was recognized for her patient experience comment “Dr. Danis, Anne Innis & staff were very caring, supportive and accommodating during our son’s crisis, we are very grateful.”
Shown in photo From left to right:
Dr. Lance Goodman, Anne Innis and Dr. Shannon Dufresne
Please let us know if you would like to nominate a team member in your practice or another practice for the recognition program. We will deliver gift cards to the winners each month, and they will be announced here and in our website “Hot Topics” section.