Perception = Reality
Our goal is for each patient and their caretakers to have an excellent healthcare experience. Many of our contracts with health plans require reporting of patient perception of care provided by NEPHO providers. We utilize patient experience surveys for reporting to health plans and to inform improvement strategies to continually better our performance.
- Press Ganey – we contract with Press Ganey, a patient experience consulting company, to administer surveys during the year to patients who have been seen in NEPHO practices.
- Click here to learn more about Press Ganey
- Click here to view a copy of the Press Ganey Survey that is sent to our patients
- Click here for the “telehealth survey sample” for patients who are treated remotely.
- Click here to view and download the most recent NEPHO Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) Summary Report.
Your opinion matters – please contact us with questions:
Joseph Peppe, MD
Medical Director
978-236-1740
Joseph.Peppe@Lahey.org
Liz Isaac, PharmD
Director, Ambulatory Performance Improvement
978-236-1767
Elizabeth.Isaac@Lahey.org
Stephanie Cunningham
Project Specialist
978-236-1753
Stephanie.K.Cunningham@Lahey.org